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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Luis Salcido

Luis Salcido

July 1, 2026

5  out of  5
rating by Luis Salcido
"GREAT!!! AWESOME service from Stephanie and Janeth , very helpful and made everything extremely easy and self-explanatory , whole process ran super smooth ! 10/10 would recommend to anyone trying to get insurance of any kind!"
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Eileen Contreras

June 30, 2026

5  out of  5
rating by Eileen Contreras
"I had a very pleasant experience with Stephanie. She answered all my questions, explained everything in detail and made the process of purchasing my auto and home insurance very easy and fast."
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Alex Melero

June 30, 2026

5  out of  5
rating by Alex Melero
"Been with them for ages, always great customer service. Stephanie goes above and beyond and always answers my questions quickly and have been absolutely wonderful at helping me find the best coverage for me and my family. A++"
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Johnathan Duran

June 29, 2026

5  out of  5
rating by Johnathan Duran
"Great service !"
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Jonathan Mendez

June 29, 2026

5  out of  5
rating by Jonathan Mendez
"Great service! Very hepful!"
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Nancy Cordero

June 29, 2026

5  out of  5
rating by Nancy Cordero
"Great service every time I go they are super friendly"
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Carsten Patino-Pickert

June 15, 2026

5  out of  5
rating by Carsten Patino-Pickert
"My mother has insurance with this Agent and Miss Cindy plus her staff there are awesome!!!! They are very attentive to detail with everything she needed. The staff return phone calls right away and answer all questions she had. Unfortunately my mother had some hard time with State Farm Corporate itself but Miss Cindy made it so much easier for her and represented her very very well. Cindy truly knows customer service to the max! And her staff are trained in the same way nothing but great experiences with this Agent I would recommend everyone to go with her. Even if you don't like State Farm or have issues she will make it all worth it! Thank you Miss Cindy Fierro!!!!"
We responded:
"Thank you, Carsten! We’re so happy to hear about your mother’s experience with my office and my team. Our goal is to be responsive, thorough, and supportive, especially when things get complicated. We truly appreciate your recommendation and the kind words!"
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Jerson Duran

May 29, 2026

5  out of  5
rating by Jerson Duran
"Great staff very friendly, customers are very valued !"
We responded:
"Hi Jerson, thank you for the kind words! We’re happy to hear our staff was friendly and that you felt taken care of as a customer. We appreciate you choosing us. —Team Fierro"
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Diana Herrera

May 28, 2026

5  out of  5
rating by Diana Herrera
"Cindy Fierro’s office has been super friendly and helpful with all my insurance needs and concerns. Always on top of fully assisting, and answering questions in doubt."
We responded:
"Thank you Diana! We appreciate you! Cindy

"
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Merced Rodríguez

May 28, 2026

5  out of  5
rating by Merced Rodríguez
"Merced Rodriguez mi experiencia por años siempre han sido muy amables y me han asistido en todo lo que necesito todo el personal mi amables y atentos gracias"
We responded:
"Merced, Gracias por su resena! Apreciamos mucho su preferencia y esperamos sguir atendiendo necesidades de seguro. Cindy"
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sy maer

May 28, 2026

5  out of  5
rating by sy maer
"My family and I have been with State Farm and Cindy Fierro for years! Always a reliable insurance and the ladies at the office are also always very attentive. Sarah graciously answered a lot of my questions—insurance lingo is really not my forte, but she was really nice to explain. I highly recommend!"
We responded:
"Sy thank you so much for your review. Our team is focused on customer service and I am so glad Sarah was able to answer all of your questions.
We appreciate your business! Cindy
"
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Mary ann Rodriguez

May 20, 2026

5  out of  5
rating by Mary ann Rodriguez
"Cindy is kind and cares about her customers! Go see her"
We responded:
"Thank you Mary Ann! We appreciate you. Cindy"
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gloria barragan

December 23, 2025

5  out of  5
rating by gloria barragan
"I have been with State Farm for over 50 years - I will always stay with State Farm’s CINDY FIERRO.

Here’s why:

1. Her staff ALWAYS answers the phone promptly… At her direction, I’m sure.

2. Cindy & staff ALWAYS answer with a very courteous tone & are eager to help…

3. Cindy and staff ALWAYS LISTEN CAREFULLY to what I need…

4. Her staff members are very well informed, and if not, they will research my questions and answer me promptly…

5. The climate in her office is one of superb, yet relaxed professionalism…

6. CINDY is involved in several community charitable organizations - this speaks not only to her professionalism, but her sincere generous nature and superb commitment to her community

There are two. Very important things that I forgot to add to this review. :

CINDY and her staff are bilingual: that is a very important in our border city of El Paso!

Finally, and possibly the most important point:

Having an accident is scary, depressing and just downright upsetting…. …emotions run high, even if it’s “just a fender bender”.

CINDY and her staff are sensitive to one’s emotions…. You walk away with the feeling that:

“EVERYTHING IS GOING TO BE ALL RIGHT”

…soooo important!"
We responded:
"We’re honored by your positive feedback Gloria! Thank you for the trust you have in me and my team. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Luis Alvarado

October 15, 2025

5  out of  5
rating by Luis Alvarado
"I’m so happy to work with this agency, always looking forward to help you with your business . Also, a great place with good people and good vibes. Definitely recommend it to anyone"
We responded:
"Luis! Thank you for your review. We appreciate your business and look forward to many years of servicing your insurance needs."
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Valerie Avila

September 16, 2025

5  out of  5
rating by Valerie Avila
"great customer service ! they communicate with you very well and answer any questions you may have! really wish i could have came here a long time ago. Thank you stephanie for guiding me through the whole process! will be recommending to friends and family !"
We responded:
"Thank you Valerie! Stephanie does an awesome job with our customers. We appreciate your confidence in our agency and greatly appreciate any referrals."
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Val Aguirre

August 5, 2025

5  out of  5
rating by Val Aguirre
"Employees very friendly. Sarah is very helpful and explained my plan and how the discount works, she showed me how I can save more on my insurance. Good customer service."
We responded:
"Thank you for the 5 star review Val! I appreciate you taking the time to leave us a review. Sarah does a fantastic job of taking care of our customers. I appreciate you!"
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Fernando Sepulveda

May 21, 2025

5  out of  5
rating by Fernando Sepulveda
"I went in to get copies of my id card. I was greeted by Sarah with a sincere smile and a friendly welcome which are rare nowadays. She proceeded to get my copies with some friendly chatter. Nice to receive a welcome like that followed by good service."
We responded:
"Thank you so much for taking the time to let Me know Fernando! Sarah is amazing and I am so very grateful to her on my team! Thank you for your business we appreciate you!
Cindy
"
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M Alderete

May 15, 2025

5  out of  5
rating by M Alderete
"Outstanding customer service ..youre a real expert at what u do and it shows it ... thank u Angie Lara .."
We responded:
"Marcelino, Thank you so much for taking the time to give a review! Angie is amazing as well as our entire team. We look forward to helping you with all your insurance needs and if ever you need anything please don't hesitate to reach out. Thank you, Cindy"
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Sara

November 22, 2024

5  out of  5
rating by Sara
"Very friendly and efficient."
We responded:
"Thank you, Sara, for your kind words and 5-star review! We're so glad to hear you found our team friendly and efficient. We appreciate your support! -Cindy"
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Gary Samaniego

August 26, 2024

5  out of  5
rating by Gary Samaniego
"Great service with friendly and helpful people."
We responded:
"Thank you Gary I appreciate your review and your business!"
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Annette Sanders

November 27, 2023

5  out of  5
rating by Annette Sanders
"Cindy is a professional risk advisor with a vast amount of experience. She has a professional and capable staff who will gladly help with your insurance and financial services needs."
We responded:
"Thank you so much for your kind words and your five-star review, Annette. We are delighted to hear that you had a great experience at the Cindy Fierro State Farm Agency. We value your trust and loyalty, and we look forward to serving you again in the future. Please do not hesitate to contact us if you have any questions or concerns. We are always here to help. - Cindy"
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Michell Rodriguez

August 23, 2023

5  out of  5
rating by Michell Rodriguez
"She’s been my agent for many years!! Any questions or changes I need on my insurance, she has been quick to take care of. Staff is so helpful and friendly."
We responded:
"Thank you for your review Michell! I appreciate your business! Have an awesome day."
Profile photo of Hector. I Hermosillo

Hector. I Hermosillo

August 21, 2023

4  out of  5
rating by Hector. I Hermosillo
"Very helpful staff"
We responded:
"Thank you Hector I appreciate the feedback!
Have a great day!!
"
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Jorge De La O

March 9, 2023

5  out of  5
rating by Jorge De La O
"Awesome service"
We responded:
"Thank you Jorge! we appreciate your business!"
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Genaro Arballo

December 6, 2022

5  out of  5
rating by Genaro Arballo
"Great customer service"